INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

The accuracy of receiving the exact product as seen in the picture depends on various factors such as the seller's credibility, product description clarity, and potential variations in manufacturing processes. While efforts are made to ensure consistency, slight variations may occur due to factors like material availability or production techniques. It's advisable to review customer feedback, clarify product specifications, and verify the seller's reputation to minimize discrepancies between the advertised product and the one received.

Where can I view my sales receipt?


You can view your sales receipt for online shop purchases in your email inbox (check your order confirmation email), your account order history on the website or app, or contact customer service for assistance.

 

How can I return an item?


To return an item purchased online:

  1. Check the return policy.
  2. Initiate the return through your account.
  3. Choose return method (shipping or in-store).
  4. Package the item.
    Label and ship the package or return it to a physical store.
  5. Track the return if shipped.
  6. Receive your refund or exchange after processing.
Will you restock items indicated as “out of stock?”

Retailers often restock items indicated as "out of stock" depending on factors such as demand, availability from suppliers, and inventory management practices, but restocking decisions can vary widely between retailers and products. Signing up for notifications on the retailer's website or app can keep you informed about restocking, and contacting customer service for specific inquiries is also advisable.

Where can I ship my order?

You can typically ship your order to any address of your choosing when purchasing from an online shopping market. During the checkout process, you'll be prompted to enter a shipping address. This can be your home address, office address, or any other location where you'd like to receive your order. Some online shopping markets also offer the option to ship items to a nearby store for pickup, known as "ship to store" or "click and collect" services. Ensure to provide accurate and complete shipping information to avoid any delays or delivery issues.

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